Frequently Asked Questions

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  1. What forms of payment do you take?

    We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.

  2. How do I make changes in my shipping or billing information?

    If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this  includes email, shipping address, shipping service, and order contents.

  3. What is the return policy?

    Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.

  4. How do I access and download my Color School digital pages?

    To download on your computer:

    -Make sure you’re logged in to your account.  

    -Go to My Digital Files under the My Account drop down menu.  

    -Click on the folder of choice.  

    -Click “Download”.  

    -Depending on your browser will depend on where your file will save. It usually will be saved to a “Downloads” folder.  

    -Click to open either PNG or PDF files. PDF works best for printing and coloring.